How can humidification and refrigeration equipment companies reduce their operating costs and improve efficiency through CRM systems

How can humidification and refrigeration equipment companies reduce their operating costs and improve efficiency through CRM systems

Although 2020 has now entered the summer, many companies are still in the cold winter due to the impact of the epidemic. Our Zhiyuntong CRM sales management system provides online support for every company in the cold winter. We are always online for companies. Provide various solutions.

In the summer of 2020, the refrigeration and humidification equipment industry first became active. However, due to the impact of the epidemic, the company’s employees were severely resigned, resulting in a serious loss of customer resources. An excel sheet alone cannot fully summarize the original business personnel and customers. History.

Because of the high turnover rate of personnel, the recruitment of business personnel has entered the peak season. The joining of each business person first trains product knowledge, sales skills training, and customer handover. Each new recruit requires two to three months of training and adaptation. , It can be said that the cost of cultivating newcomers is very high, and there are also some who leave halfway, and there are really not many who can stay.

How should we reduce the cost of cultivating newcomers and improve the efficiency of newcomers? This is also an urgent problem that humidification and refrigeration equipment companies must solve in the past 20 years. Only by improving the efficiency of newcomers and the accuracy of work can we be one step faster than our peers. In order to seize more market share and win the reputation of customers.

　　 Then, how should we reduce the cost of training for newcomers and provide newcomers with work efficiency?

First, establish a knowledge base, upload various questions and answers, training materials, and technical documents encountered in sales to the Zhiyuntong CRM system for new business personnel to learn and refer to. When customers consult related issues, business Staff can give professional responses through the knowledge base, which improves efficiency and at the same time enhances the professional image in the eyes of customers and lays a professional foundation for subsequent customers to sign orders.

Secondly, one-click customer transfer. Through the Zhiyuntong CRM customer relationship management system, the customer information of the resigned staff can be transferred to the new business staff with one click, and the new business staff can view the communication between the original business staff and the customer. , Historical quotation information, including how many times have been quoted, what the price was, the customer’s budget, which competitors are involved, who is the customer’s decision maker, what products have been purchased before, and what the transaction price is, such information Management, even if the resigned business personnel are not present, the new business personnel can take over the customers who were followed up immediately.

Finally, sales have always been a career of survival of the fittest. Sales staff continue to create performance and companies can continue to make profits. However, there are also some business people who are confused. At this time, the Zhiyuntong CRM management system can identify the first time through data analysis. He, in this way, can reduce the enterprise's inactive operating costs and invest the costs in more value-creating business activities.

If companies in the humidification and refrigeration equipment industry can do the above three points first, they will definitely stand out in the industry. No matter what happens in 2020, the company's customer resources will always be the lifeblood of the company. If the lifeblood of the company is protected, the company can survive better. Go down and seek development.