User Satisfaction Survey

01

How long have you been using our online store?

First time

One month

Six months

One year

Over one year

This question is required

02

Would you recommend our online store to friends ?

Yes

No

This question is required

03

[Multiple choice] What issues have you encountered when making payments in the online store?

Payment methods not available

Distrust of payment methods

Forgot payment account or password

Unable to complete payment

This question is required

04

[Multiple choice] Which of the following payment methods do you know?

Visa

MasterCard

PayPal

Stripe

UnionPay

Google Pay

Apple Pay

other

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05

Is the quality of the products in line with your expectations?

Yes

No

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06

Has the product packagings ever damaged?

Yes

No

This question is required

07

For international shipping, what is an acceptable shipping period for you?

12~24 days

25~42 days

43~60 days

Over 60 days

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08

Are you satisfied with the customer service of the online store?

Satisfied

Average

Not satisfied

This question is required

09

[Multiple choice] What are the reasons for contacting customer service?

Inquire about product information

Obtain shipping dates/transit times/courier information

Unsure how to make a payment

Want discounts or promotions

Refund/after-sales service

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10

What do you find most frustrating about the online store?

Limited product variety

Insufficient product information

Limited payment options

Unable to track shipping information

Slow customer service response

Expensive shipping fees

other

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11

May I ask what business you're in?

This question is required

12

Do you have any additional suggestions for us?

This question is required