Help Center

Function Introduction

Payment Methods

PayPal When you place an order through PayPal, the page will jump to the PayPal login page. Please log in wi

Shipping Methods

We default to using courier services such as FedEx, DHL, and UPS for shipping. In addition, we offer other transpor

Shipping Duration

The shipping duration varies based on the shipping methods. Here are the estimated shipping durations. Internatio

Countries and Regions Eligible for Delivery

North America: United States of America, Canada, Mexico, Puerto Rico, Greenland, Anguilla, Antigua and Barbuda, Arub

Notes for Usage of Coupons

When using coupons, please note the following. Validity Period Ensure that you use the coupon within its validity pe

How do I pay by credit card?

Here is a detailed step-by-step guide on how to pay by credit card. Accept PayPal payments, Visa, MasterCard and AM

Purchase Products Without Listed Price

A fixed price is unavailable for scarce products or products with large price fluctuations. If you want to purchase

FAQs

Where can I modify my personal information?

If you need to modify personal information after creating an account, simply click the "Edit" button below your pro

How to edit my shipping address?

1.Add shipping addresses Click "Shipping Address" in the Personal Center, and click "+ Add New Address" to fill in the

How to create an account?

Please follow the steps below to create an O&Kmarts account. 1. Enter your email Your email address will

How to change the password?

Please follow the steps below to change the password. 1. Initiate a password change request In the "Change Pa

How to view unpaid orders?

When you are logged in to your account, you can view all orders in the "My Orders" section, and find unpaid orders

Is cash on delivery supported?

We provide various ways for you to acquire coupons. Registration Upon successful registration, the system will au

Check Order Status

Your order will have the following status: All Orders, Unpaid, Unshipped, Waiting for Receipt. If you wish to track t

How to acquire coupons?