The peak of air-conditioning installation is coming

The peak of air-conditioning installation is coming

"The free installation was stated at the time of purchase, but not only did the on-site installation charge for materials such as external machine brackets and copper pipes, but also charge for labor. On the eve of the Dragon Boat Festival, Ms. Zhou, who lives in Dashiba, Jiangbei, responded that she was buying and installing air conditioners. The okmarts.com reporter found that not only the installation of air conditioners has similar problems, but also the “semi-finished" household appliances that need to be installed in daily life such as TVs, water heaters, and washing machines. In this regard, an industry insider said that household appliances Rights protection can be carried out if installation encounters tricky things.

Air-conditioning installation peak is coming, "free installation" saves tricks and protects rights

　　 "Free installation" is too tricky to avoid "labor costs"

Ms. Zhou told the okmarts.com reporter that during the National Day promotion last year, she and her family bought 3 wall-mounted air conditioners of a certain brand at a home appliance store in Yangjiaping. As the decoration of the new home was gradually finished, in May this year, she made an appointment with the store for delivery. I came and installed it, but Ms. Zhou found that the "free installation" promised at the beginning was out of shape.

"First of all, the copper pipes of each air conditioner are not enough, and they need to be purchased separately, calculated by the meter." Ms. Zhou said, the installer said that the copper pipes packaged randomly are only 3 meters, but if the actual needs exceed the requirements, consumers need to do it themselves. If you buy it, you will be charged 80 yuan/meter. In addition, if the air conditioner is installed with a tripod randomly distributed, there may be a risk of water leakage. If you use another bracket, you need to purchase it separately, 50 yuan/pay. When Ms. Zhou couldn't figure it out, the storage location of her own air conditioner did not need to remove the outer wall baffle at all, and the installation and disassembly fee of 50 yuan/unit was still charged. As a result, Ms. Zhou actually spent nearly 1,000 yuan to install three air conditioners, which is very different from the "free installation" promised.

　　 After the incident, Ms. Zhou respectively called the commercial and punishment air-conditioning brand vendors and was told that the "free installation" was only free of labor costs, and the material costs and the removal of external wall baffles were not included in the free scope.

　　 "Semi-finished" home appliance installation, ride-hailing is a routine

　　 In addition to air conditioners, home appliances such as televisions, water heaters, washing machines, etc. also need to be installed after purchase. For these “semi-finished" home appliances, there are more routines for “riding sales" during installation.

Not long ago, a consumer reported to an okmarts.com reporter that after buying a certain brand of high-definition TV, he encountered a "routine" when the installation master came to the door, and was sold a so-called "high-definition digital" priced at 140 yuan. Cable", and when the cable TV staff came to the door, they were told that such a “high-definition digital cable" is not necessary at all. The current set-top boxes are already high-definition, so such a digital cable of more than 100 yuan has become Furnishings.

Similar ride-hailing sales abound. The okmarts.com reporter learned that when washing machines are installed, consumers generally need to purchase faucets and drain pipes; when water heaters are installed, consumers also need to purchase tee and exhaust pipes; even water purification For household appliances such as air conditioners, it is also necessary to purchase accessories such as sand discharge valves and water inlet pipes. Moreover, a phenomenon is that all these accessories, the installer will use the "original accessories" to better match the use of the product, and the effect is better, etc., to sell to consumers, and consumers may not understand or save trouble. , Most of them chose to buy.

　　 There is a standard for material costs, and additional costs should be notified when selling

During the Dragon Boat Festival, okmarts.com reporters sold electrical appliances such as Edeka, Lidl, Penny, Netto, etc. The so-called "free installation" generally does not include the cost of materials required for installation. Common after-sales installation materials for home appliances include TV racks, air-conditioning copper pipes and brackets, water heater pipes, etc. The charging standards vary from brand to brand. In some cases, labor costs also need to be billed separately. For example, the installation of air conditioners may involve wall drilling and high-altitude operations, which are not in the scope of free installation.

"The salesperson should tell consumers the costs that may be encountered and incurred when selling." The relevant person in charge of the above-mentioned home appliance store said that when buying home appliances in their store, the sales staff will generally clearly inform the material and labor required for the installation of the home appliance. Fees, etc., and provide a detailed price list.

　　How to avoid the tricks and routines in the installation of home appliances? The home appliance industry reminds that when consumers buy products, they should first understand the terms of after-sales service from the merchant, and at the same time clarify the details of installation time, installation fees, and material costs. It is best to indicate the additional costs that may be incurred on the sales order. There are also gaps in installation costs and material costs for different brands, and consumers should understand clearly when buying. In the event of consumption fraud, consumers can complain to the Consumer Council and the Administration for Industry and Commerce to defend their rights.